/* —— Toolbar (เหนือแผ่นคู่มือ) —— */
.inc-guide-stage {
    width: min(100%, 297mm);
    aspect-ratio: 297 / 210;
    margin: 0 auto 24px;
    position: relative;
    overflow: hidden;
}
.inc-guide-toolbar {
    --ink: #1a0f00;
    --ink-2: #3d2814;
    --paper: #fffaf0;
    --cream: #ffe8b8;
    --primary: #ff6b1f;
    --secondary: #ffc233;
    --shadow-sm: 3px 3px 0 #1a0f00;
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
    justify-content: space-between;
    width: min(100%, 297mm);
    max-width: 297mm;
    margin: 0 auto 10px;
    padding: 10px 12px;
    background: #fff;
    border: 2px solid var(--ink);
    border-radius: 14px;
    box-shadow: var(--shadow-sm);
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
}
.inc-guide-toolbar .hint {
    display: flex;
    align-items: center;
    gap: 10px;
    color: var(--ink-2);
    font-size: 1rem;
    margin: 0;
    line-height: 1.35;
    min-width: 0;
    flex: 1 1 220px;
}
.inc-guide-toolbar .hint-ico {
    width: 36px;
    height: 36px;
    flex: 0 0 36px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--secondary);
    border: 2px solid var(--ink);
    border-radius: 10px;
    color: var(--ink);
}
.inc-guide-toolbar .hint-ico i {
    font-size: 18px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-toolbar .hint strong {
    color: var(--ink);
}
.inc-guide-toolbar .hint .tag {
    display: inline-block;
    margin-left: 4px;
    padding: 2px 8px;
    background: var(--cream);
    border: 1.5px solid var(--ink);
    border-radius: 999px;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--ink);
    white-space: nowrap;
}
.inc-guide-toolbar-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}
.inc-guide-tb-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 9px 14px;
    font-family: inherit;
    font-size: 0.95rem;
    font-weight: 700;
    line-height: 1.2;
    border: 2px solid var(--ink);
    border-radius: 10px;
    box-shadow: 2px 2px 0 var(--ink);
    text-decoration: none !important;
    cursor: pointer;
    transition: transform .15s, box-shadow .15s;
}
.inc-guide-tb-btn i {
    font-size: 16px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-tb-btn:hover {
    transform: translate(-1px, -1px);
    box-shadow: 3px 3px 0 var(--ink);
}
.inc-guide-tb-btn:active {
    transform: translate(1px, 1px);
    box-shadow: 1px 1px 0 var(--ink);
}
.inc-guide-tb-btn.primary {
    background: var(--primary);
    color: #fff !important;
}
.inc-guide-tb-btn.ghost {
    background: #fff;
    color: var(--ink) !important;
}
.inc-guide-tb-btn.ghost:hover {
    background: var(--cream);
}

@media (max-width: 700px) {
    .inc-guide-toolbar-actions {
        width: 100%;
    }
    .inc-guide-tb-btn {
        flex: 1 1 auto;
        justify-content: center;
    }
}

.inc-guide-sheet {
    --ink: #1a0f00;
    --ink-2: #3d2814;
    --paper: #fffaf0;
    --paper-2: #fff2d9;
    --cream: #ffe8b8;
    --primary: #ff6b1f;
    --secondary: #ffc233;
    --accent: #ffdb4d;
    --mint: #5cc9a7;
    --coral: #ff9074;
    --leaf: #4a9d5f;
    --sky: #7bb3ff;
    --shadow: 4px 4px 0 var(--ink);
    --shadow-sm: 2px 2px 0 var(--ink);
    --radius: 12px;
    /* ล็อก A4 แนวนอนจริง */
    width: 297mm;
    height: 210mm;
    max-width: none;
    margin: 0;
    box-sizing: border-box;
    background:
        radial-gradient(circle at 10% 10%, rgba(255,107,31,.10), transparent 38%),
        radial-gradient(circle at 92% 85%, rgba(255,194,51,.14), transparent 40%),
        var(--paper);
    color: var(--ink);
    border: 2px solid var(--ink);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 0;
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-size: 13.5px;
    line-height: 1.3;
    overflow: hidden;
    position: absolute;
    top: 0;
    left: 0;
    display: flex;
    flex-direction: column;
    transform-origin: top left;
}
.inc-guide-sheet::before {
    content: "";
    position: absolute;
    inset: 0;
    pointer-events: none;
    background-image: radial-gradient(rgba(255,107,31,.07) 1px, transparent 1px);
    background-size: 18px 18px;
    opacity: .65;
    z-index: 0;
}
.inc-guide-sheet > * { position: relative; z-index: 1; }
.inc-guide-sheet *,
.inc-guide-sheet *::before,
.inc-guide-sheet *::after { box-sizing: border-box; }

/* Header — compact for landscape */
.inc-guide-head {
    background: var(--ink);
    color: var(--paper);
    padding: 6px 10px;
    border-bottom: 2px solid var(--ink);
    display: grid;
    grid-template-columns: 32px 1fr auto;
    gap: 8px;
    align-items: center;
    flex-shrink: 0;
}
.inc-guide-emblem {
    width: 30px;
    height: 30px;
    border: 2px solid var(--paper);
    border-radius: 50%;
    background: linear-gradient(135deg, var(--primary), var(--secondary));
    display: grid;
    place-items: center;
    position: relative;
}
.inc-guide-emblem::after {
    content: "";
    position: absolute;
    top: -2px;
    right: -2px;
    width: 8px;
    height: 8px;
    background: var(--coral);
    border: 1.5px solid var(--ink);
    border-radius: 50%;
}
.inc-guide-emblem i {
    font-size: 14px !important;
    line-height: 1 !important;
    margin: 0 !important;
    color: #fff;
}
.inc-guide-brand {
    margin: 0;
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-size: 0.78rem;
    letter-spacing: .02em;
    color: var(--secondary);
    font-weight: 600;
}
.inc-guide-title {
    margin: 0;
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-size: 1.05rem;
    font-weight: 800;
    line-height: 1.2;
    color: #fff;
}
.inc-guide-title .hl { color: var(--secondary); }
.inc-guide-sub {
    display: none;
}
.inc-guide-meta { text-align: right; white-space: nowrap; }
.inc-guide-meta .eyebrow {
    display: inline-block;
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-size: 0.72rem;
    background: var(--secondary);
    color: var(--ink);
    padding: 3px 8px;
    border-radius: 5px;
    font-weight: 700;
    letter-spacing: .03em;
    text-transform: uppercase;
}
.inc-guide-meta span.sub {
    display: block;
    margin-top: 2px;
    font-size: 0.72rem;
    color: rgba(255,250,240,.78);
}

/* Body — landscape dashboard */
.inc-guide-body {
    padding: 8px 10px 6px;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 6px;
    min-height: 0;
    overflow: hidden;
}

.inc-guide-lead {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    align-items: center;
    justify-content: space-between;
    padding: 5px 8px;
    background: #fff;
    border: 2px solid var(--ink);
    border-radius: 8px;
    box-shadow: var(--shadow-sm);
    flex-shrink: 0;
}
.inc-guide-lead p {
    margin: 0;
    font-size: 0.88rem;
    color: var(--ink-2);
}
.inc-guide-lead strong { color: var(--ink); }
.inc-guide-lead-pills { display: flex; flex-wrap: wrap; gap: 4px; }
.inc-guide-chip {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 4px 9px;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 999px;
    color: var(--ink) !important;
    text-decoration: none !important;
    font-size: 0.8rem;
    font-weight: 700;
    box-shadow: 1px 1px 0 var(--ink);
    white-space: nowrap;
    transition: transform .15s, box-shadow .15s;
}
.inc-guide-chip:hover {
    transform: translate(-1px, -1px);
    box-shadow: 3px 3px 0 var(--ink);
    background: var(--cream);
}
.inc-guide-chip i {
    font-size: 16px !important;
    line-height: 1 !important;
    margin: 0 !important;
}

/* Main 2-column landscape grid */
.inc-guide-main {
    display: grid;
    grid-template-columns: 1.55fr 1fr;
    gap: 8px;
    flex: 1;
    min-height: 0;
    align-items: stretch;
    overflow: hidden;
}

.inc-guide-flow-label {
    display: flex;
    align-items: center;
    gap: 5px;
    margin: 0 0 5px;
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--ink);
}
.inc-guide-flow-label .bar {
    width: 8px;
    height: 8px;
    background: var(--primary);
    border: 1.5px solid var(--ink);
    border-radius: 2px;
    flex-shrink: 0;
}

.inc-guide-col-flow,
.inc-guide-col-side {
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
    height: 100%;
}
.inc-guide-col-side { gap: 6px; }

/* Flow 1-2-3 — แถวบน/ล่างแบ่งความสูงให้เต็มพื้นที่ */
.inc-guide-flow {
    display: grid;
    grid-template-columns: 1fr 1fr;
    grid-template-rows: 1.12fr 0.95fr;
    gap: 7px;
    align-items: stretch;
    flex: 1 1 auto;
    min-height: 0;
}
.inc-guide-flow > .inc-guide-arrow {
    display: none;
}
.inc-guide-flow-card.step-3 {
    grid-column: 1 / -1;
}
.inc-guide-flow-card.step-3 .inc-guide-flow-body {
    display: grid;
    grid-template-columns: minmax(110px, 160px) 1fr;
    gap: 8px 12px;
    align-items: center;
    justify-items: center;
    text-align: center;
    height: 100%;
}
.inc-guide-flow-card.step-3 .inc-guide-flow-visual {
    min-height: 72px;
    height: 100%;
    max-height: none;
    grid-row: 1 / span 2;
    justify-self: stretch;
    align-self: stretch;
}
.inc-guide-flow-card.step-3 .inc-guide-flow-visual svg {
    max-height: 78px;
    max-width: 140px;
}
.inc-guide-flow-card.step-3 .inc-guide-checklist {
    align-self: center;
    justify-self: center;
    width: max-content;
    max-width: 100%;
    margin: 0 auto;
    gap: 5px;
}
.inc-guide-flow-card.step-3 .inc-guide-checklist li {
    justify-content: flex-start;
    text-align: left;
}
.inc-guide-flow-card.step-3 .inc-guide-flow-cta {
    grid-column: 2;
    justify-self: center;
    min-width: 200px;
}
.inc-guide-flow-card {
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    height: 100%;
    background: #fff;
    border: 2px solid var(--ink);
    border-radius: 10px;
    box-shadow: var(--shadow-sm);
    text-decoration: none !important;
    color: inherit !important;
    transition: transform .15s, box-shadow .15s;
    overflow: hidden;
}
.inc-guide-flow-card:hover,
.inc-guide-flow-card:focus {
    transform: translate(-2px, -2px);
    box-shadow: var(--shadow);
    outline: none;
}
.inc-guide-flow-top {
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 5px 7px;
    background: var(--cream);
    border-bottom: 2px solid var(--ink);
}
.inc-guide-flow-card.step-2 .inc-guide-flow-top { background: var(--secondary); }
.inc-guide-flow-card.step-3 .inc-guide-flow-top { background: var(--mint); }
.inc-guide-flow-num {
    width: 22px;
    height: 22px;
    flex: 0 0 22px;
    border-radius: 50%;
    background: var(--ink);
    color: var(--secondary);
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-weight: 800;
    font-size: 0.82rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
}
.inc-guide-flow-top .ttl {
    min-width: 0;
    font-size: 0.72rem;
    line-height: 1.15;
    color: var(--ink-2);
}
.inc-guide-flow-top .ttl strong {
    display: block;
    font-family: 'Sarabun', 'TH Sarabun New', sans-serif;
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--ink);
}
.inc-guide-flow-ico {
    margin-left: auto;
    width: 22px;
    height: 22px;
    flex: 0 0 22px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 6px;
}
.inc-guide-flow-ico i {
    font-size: 12px !important;
    line-height: 1 !important;
    margin: 0 !important;
    color: var(--ink);
}
.inc-guide-flow-body {
    padding: 7px;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 6px;
    min-height: 0;
}
.inc-guide-flow-visual {
    flex: 1 1 auto;
    min-height: 52px;
    border: 1.5px solid var(--ink);
    border-radius: 8px;
    background: var(--paper-2);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 6px 8px;
    color: var(--ink);
}
.inc-guide-flow-card.step-1 .inc-guide-flow-visual { background: #fff0e4; }
.inc-guide-flow-card.step-2 .inc-guide-flow-visual { background: #fff8e0; }
.inc-guide-flow-card.step-3 .inc-guide-flow-visual { background: #e8f8f2; }
.inc-guide-flow-visual svg {
    width: 100%;
    max-width: 150px;
    height: auto;
    max-height: 70px;
    display: block;
}
.inc-guide-checklist {
    margin: 0;
    padding: 0;
    list-style: none;
    display: grid;
    gap: 4px;
    flex: 0 0 auto;
}
.inc-guide-checklist li {
    display: flex;
    align-items: flex-start;
    gap: 6px;
    font-size: 0.88rem;
    color: var(--ink-2);
    line-height: 1.35;
    text-align: left;
}
.inc-guide-checklist li .txt {
    flex: 1 1 auto;
    min-width: 0;
    display: block;
}
.inc-guide-checklist .ck {
    width: 14px;
    height: 14px;
    flex: 0 0 14px;
    margin-top: 2px;
    border: 1.5px solid var(--ink);
    border-radius: 3px;
    background: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}
.inc-guide-checklist .ck svg {
    width: 9px;
    height: 9px;
    display: block;
}
.inc-guide-channels {
    display: grid;
    grid-template-columns: 1fr;
    gap: 5px;
    margin: 0;
    flex: 0 0 auto;
}
.inc-guide-channel {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 2px 6px;
    align-items: start;
    padding: 6px 7px;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 7px;
    text-align: left;
    min-width: 0;
}
.inc-guide-channel .ch-head {
    display: contents;
}
.inc-guide-channel .ch-no {
    grid-row: 1 / span 2;
    align-self: center;
    min-width: 16px;
    height: 16px;
    padding: 0 4px;
    border-radius: 999px;
    background: var(--ink);
    color: var(--secondary);
    font-weight: 800;
    font-size: 0.68rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
    flex: 0 0 auto;
}
.inc-guide-channel strong {
    display: block;
    font-size: 0.82rem;
    color: var(--ink);
    line-height: 1.2;
}
.inc-guide-channel .ch-desc,
.inc-guide-channel span {
    display: block;
    font-size: 0.76rem;
    color: var(--ink-2);
    line-height: 1.25;
}
.inc-guide-channel .ch-desc b,
.inc-guide-channel span b {
    color: var(--ink);
    font-weight: 700;
}
.inc-guide-flow-card.step-1 .ck { background: var(--cream); }
.inc-guide-flow-card.step-2 .ck { background: var(--secondary); }
.inc-guide-flow-card.step-3 .ck { background: var(--mint); }
.inc-guide-flow-body > p {
    margin: 0;
    font-size: 0.9rem;
    color: var(--ink-2);
}
.inc-guide-flow-cta {
    margin-top: auto;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 4px;
    padding: 6px 8px;
    background: var(--primary);
    color: #fff;
    border: 2px solid var(--ink);
    border-radius: 7px;
    font-size: 0.82rem;
    font-weight: 700;
    box-shadow: 1px 1px 0 var(--ink);
}
.inc-guide-flow-card.step-2 .inc-guide-flow-cta {
    background: var(--secondary);
    color: var(--ink);
}
.inc-guide-flow-card.step-3 .inc-guide-flow-cta {
    background: var(--leaf);
    color: #fff;
}
.inc-guide-flow-cta i {
    font-size: 15px !important;
    line-height: 1 !important;
    margin: 0 !important;
}

.inc-guide-arrow {
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--ink);
}
.inc-guide-arrow i {
    font-size: 18px !important;
    line-height: 1 !important;
    margin: 0 !important;
}

.inc-guide-split {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
    margin-top: 6px;
    flex-shrink: 0;
}
.inc-guide-tip-banner {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px 8px;
    margin-bottom: 6px;
    padding: 6px 8px;
    background: #fff8e0;
    border: 2px solid var(--ink);
    border-radius: 8px;
    box-shadow: var(--shadow-sm);
    flex-shrink: 0;
}
.inc-guide-tip-banner .tip-ico {
    width: 24px;
    height: 24px;
    flex: 0 0 24px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--secondary);
    border: 1.5px solid var(--ink);
    border-radius: 6px;
    color: var(--ink);
}
.inc-guide-tip-banner .tip-ico i {
    font-size: 13px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-tip-banner .tip-txt {
    flex: 1 1 160px;
    min-width: 0;
    margin: 0;
    font-size: 0.8rem;
    color: var(--ink-2);
    line-height: 1.25;
}
.inc-guide-tip-banner .tip-txt strong { color: var(--ink); }
.inc-guide-tip-links {
    display: flex;
    flex-wrap: wrap;
    gap: 5px;
}
.inc-guide-tip-link {
    display: inline-flex;
    align-items: center;
    gap: 3px;
    padding: 3px 8px;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 999px;
    color: var(--ink) !important;
    text-decoration: none !important;
    font-size: 0.75rem;
    font-weight: 700;
    box-shadow: 1px 1px 0 var(--ink);
    white-space: nowrap;
    transition: transform .15s, box-shadow .15s;
}
.inc-guide-tip-link:hover {
    transform: translate(-1px, -1px);
    box-shadow: 3px 3px 0 var(--ink);
    background: var(--cream);
}
.inc-guide-tip-link i {
    font-size: 14px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-tip-link.hot {
    background: var(--primary);
    color: #fff !important;
}
.inc-guide-tip-link.hot:hover {
    background: var(--primary-2, #ff8c42);
    color: #fff !important;
}
.inc-guide-mini {
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 5px 8px;
    background: #fff;
    border: 2px solid var(--ink);
    border-radius: 7px;
    box-shadow: var(--shadow-sm);
    color: var(--ink) !important;
    text-decoration: none !important;
    font-size: 0.8rem;
    font-weight: 700;
    transition: transform .15s, box-shadow .15s;
}
.inc-guide-mini:hover {
    transform: translate(-1px, -1px);
    box-shadow: 3px 3px 0 var(--ink);
    background: var(--cream);
}
.inc-guide-mini-primary {
    background: var(--mint);
}
.inc-guide-mini-primary:hover {
    background: #7dd8b8;
}
.inc-guide-mini i {
    font-size: 17px !important;
    line-height: 1 !important;
    margin: 0 !important;
}

/* Side column panels */
.inc-guide-panel {
    background: #fff;
    border: 2px solid var(--ink);
    border-radius: 10px;
    box-shadow: var(--shadow-sm);
    padding: 7px 8px;
    margin-bottom: 0;
    flex: 0 1 auto;
    min-height: 0;
    display: flex;
    flex-direction: column;
}
.inc-guide-panel.panel-shortcuts { flex: 0 0 auto; }
.inc-guide-panel.panel-trouble {
    flex: 1 1 auto;
    overflow: hidden;
    background: linear-gradient(180deg, #fff8e0 0%, #fff 28%);
}
.inc-guide-panel.panel-support { flex: 0 0 auto; }

.inc-guide-tiles {
    display: grid;
    grid-template-columns: 1fr;
    gap: 5px;
}
.inc-guide-tile {
    display: grid;
    grid-template-columns: 26px 1fr auto;
    gap: 6px;
    align-items: center;
    padding: 6px 7px;
    background: var(--paper);
    border: 1.5px solid var(--ink);
    border-radius: 7px;
    text-decoration: none !important;
    color: inherit !important;
    transition: transform .15s, box-shadow .15s;
}
.inc-guide-tile:hover {
    transform: translate(-1px, -1px);
    box-shadow: var(--shadow-sm);
    background: var(--cream);
}
.inc-guide-tile-ico {
    width: 24px;
    height: 24px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1.5px solid var(--ink);
    border-radius: 6px;
    background: var(--cream);
    color: var(--ink);
}
.inc-guide-tile.tip-warn .inc-guide-tile-ico { background: var(--coral); color: #fff; }
.inc-guide-tile.tip-login .inc-guide-tile-ico { background: var(--primary); color: #fff; }
.inc-guide-tile.tip-ebot .inc-guide-tile-ico { background: var(--sky); color: var(--ink); }
.inc-guide-tile-ico i {
    font-size: 12px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-tile strong {
    display: block;
    font-size: 0.82rem;
    color: var(--ink);
    line-height: 1.2;
}
.inc-guide-tile p {
    margin: 0;
    font-size: 0.72rem;
    color: var(--ink-2);
    line-height: 1.2;
}
.inc-guide-tile .go {
    font-size: 0.72rem;
    font-weight: 700;
    color: var(--primary);
    white-space: nowrap;
}
.inc-guide-tile .go i {
    font-size: 12px !important;
    line-height: 1 !important;
    margin: 0 !important;
}

.inc-guide-panel.panel-trouble .inc-guide-flow-label .bar {
    background: var(--accent);
}
.inc-guide-trouble {
    display: grid;
    grid-template-columns: 1fr 1fr;
    grid-template-rows: 1fr 1fr;
    gap: 6px;
    flex: 1 1 auto;
    min-height: 0;
    align-content: stretch;
}
.inc-guide-trouble-card {
    display: grid;
    grid-template-rows: auto minmax(0, 1fr) auto;
    gap: 5px;
    min-width: 0;
    min-height: 0;
    height: 100%;
    padding: 8px 9px 9px 12px;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 8px;
    box-shadow: var(--shadow-sm);
    text-decoration: none !important;
    color: inherit !important;
    transition: transform .15s, box-shadow .15s;
    position: relative;
    overflow: hidden;
    box-sizing: border-box;
    align-content: stretch;
}
.inc-guide-trouble-card::before {
    content: "";
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 5px;
    background: var(--accent);
    border-radius: 8px 0 0 8px;
    z-index: 0;
}
.inc-guide-trouble-card.t-submit::before { background: var(--coral); }
.inc-guide-trouble-card.t-find::before { background: var(--sky); }
.inc-guide-trouble-card.t-menu::before { background: var(--primary); }
.inc-guide-trouble-card.t-shortcut::before { background: var(--secondary); }
.inc-guide-trouble-card:hover {
    transform: translate(-1px, -1px);
    box-shadow: var(--shadow);
    background: #fffaf0;
}
.inc-guide-trouble-card .t-head {
    display: flex;
    align-items: center;
    gap: 5px;
    min-width: 0;
    position: relative;
    z-index: 1;
}
.inc-guide-trouble-card .tico {
    width: 22px;
    height: 22px;
    flex: 0 0 22px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--accent);
    color: var(--ink);
    border: 1.5px solid var(--ink);
    border-radius: 6px;
}
.inc-guide-trouble-card.t-submit .tico { background: var(--coral); color: #fff; }
.inc-guide-trouble-card.t-find .tico { background: var(--sky); color: var(--ink); }
.inc-guide-trouble-card.t-menu .tico { background: var(--primary); color: #fff; }
.inc-guide-trouble-card.t-shortcut .tico { background: var(--secondary); color: var(--ink); }
.inc-guide-trouble-card .tico i {
    font-size: 12px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-trouble-card .t-head strong {
    display: block;
    font-size: 0.78rem;
    color: var(--ink);
    line-height: 1.2;
    margin: 0;
    min-width: 0;
}
.inc-guide-trouble-card .t-body {
    min-height: 0;
    min-width: 0;
    overflow: hidden;
    position: relative;
    z-index: 1;
}
.inc-guide-trouble-card .t-body p {
    margin: 0;
    font-size: 0.72rem;
    color: var(--ink-2);
    line-height: 1.3;
    display: -webkit-box;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 2;
    overflow: hidden;
}
.inc-guide-trouble-card .go {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 3px;
    margin: 0;
    padding: 5px 10px;
    justify-self: start;
    position: relative;
    z-index: 2;
    max-width: 100%;
    box-sizing: border-box;
    font-size: 0.72rem;
    font-weight: 700;
    line-height: 1.2;
    color: var(--ink);
    background: var(--cream);
    border: 1.5px solid var(--ink);
    border-radius: 999px;
    white-space: nowrap;
}
.inc-guide-trouble-card .go i {
    font-size: 10px !important;
    line-height: 1 !important;
    margin: 0 !important;
    flex: 0 0 auto;
}

.inc-guide-support-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
    flex: 1 1 auto;
}
.inc-guide-support-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 6px;
    padding: 10px 8px 9px;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 10px;
    text-decoration: none !important;
    color: inherit !important;
    transition: transform .15s, box-shadow .15s;
    min-width: 0;
    height: 100%;
}
.inc-guide-support-card:hover {
    transform: translate(-1px, -1px);
    box-shadow: var(--shadow-sm);
}
.inc-guide-support-card.ch-line { background: #f3fbf7; }
.inc-guide-support-card.ch-admin { background: #fff8ee; }
.inc-guide-support-card.ch-call { background: #f4faf6; }
.inc-guide-support-ico {
    width: 30px;
    height: 30px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1.5px solid var(--ink);
    border-radius: 9px;
    flex-shrink: 0;
}
.inc-guide-support-card.ch-line .inc-guide-support-ico {
    background: #06c755;
    color: #fff;
}
.inc-guide-support-card.ch-admin .inc-guide-support-ico {
    background: var(--primary);
    color: #fff;
}
.inc-guide-support-card.ch-call .inc-guide-support-ico {
    background: #06c755;
    color: #fff;
}
.inc-guide-support-ico i {
    font-size: 15px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-support-card .txt {
    min-width: 0;
    width: 100%;
    display: flex;
    flex-direction: column;
    gap: 2px;
    flex: 1 1 auto;
}
.inc-guide-support-card .txt strong {
    display: block;
    font-size: 0.74rem;
    color: var(--ink);
    line-height: 1.2;
    font-weight: 800;
}
.inc-guide-support-card .txt p,
.inc-guide-support-card .txt .url {
    margin: 0;
    display: block;
    font-size: 0.62rem;
    color: var(--ink-2);
    line-height: 1.25;
    font-weight: 500;
    word-break: normal;
}
.inc-guide-support-cta {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-top: auto;
    font-size: 0.68rem;
    font-weight: 800;
    white-space: nowrap;
    padding: 4px 10px;
    border: 1.5px solid var(--ink);
    border-radius: 999px;
    box-shadow: none;
    width: auto;
    max-width: 100%;
}
.inc-guide-support-card.ch-line .inc-guide-support-cta,
.inc-guide-support-card.ch-call .inc-guide-support-cta {
    background: #06c755;
    color: #fff;
}
.inc-guide-support-card.ch-admin .inc-guide-support-cta {
    background: var(--primary);
    color: #fff;
}
.inc-guide-support-cta i {
    font-size: 10px !important;
    line-height: 1 !important;
    margin: 0 !important;
}
.inc-guide-support-note {
    margin: 6px 0 0;
    padding: 5px 7px;
    border: 1.5px dashed var(--ink);
    border-radius: 8px;
    background: #fffaf0;
    font-size: 0.64rem;
    line-height: 1.35;
    color: var(--ink-2);
    text-align: center;
}
.inc-guide-support-note strong {
    color: var(--ink);
}

.inc-guide-foot {
    margin: 0;
    padding-top: 4px;
    border-top: 1.5px solid var(--ink);
    text-align: center;
    font-size: 0.72rem;
    color: var(--ink-2);
    flex-shrink: 0;
    line-height: 1.25;
}

/* —— ธีม E-Bot (น้ำเงิน–ฟ้า) สำหรับ ebot_guide.php —— */
.inc-guide-toolbar.theme-ebot,
.inc-guide-sheet.theme-ebot {
    --ink: #0d1533;
    --ink-2: #3b4a75;
    --paper: #f7faff;
    --paper-2: #e9f1ff;
    --cream: #d9e8ff;
    --primary: #2563eb;
    --primary-2: #3b82f6;
    --secondary: #06b6d4;
    --accent: #38bdf8;
    --mint: #67e8f9;
    --coral: #f97316;
    --leaf: #0891b2;
    --sky: #93c5fd;
    --shadow-sm: 2px 2px 0 #0d1533;
}
.inc-guide-toolbar.theme-ebot {
    --shadow-sm: 3px 3px 0 #0d1533;
}
.inc-guide-sheet.theme-ebot {
    background:
        radial-gradient(circle at 10% 10%, rgba(37, 99, 235, .10), transparent 38%),
        radial-gradient(circle at 92% 85%, rgba(6, 182, 212, .14), transparent 40%),
        var(--paper);
}
.inc-guide-sheet.theme-ebot::before {
    background-image: radial-gradient(rgba(37, 99, 235, .08) 1px, transparent 1px);
}
.theme-ebot .inc-guide-flow-card.step-1 .inc-guide-flow-visual { background: #e8f1ff; }
.theme-ebot .inc-guide-flow-card.step-2 .inc-guide-flow-visual { background: #e4f7fd; }
.theme-ebot .inc-guide-flow-card.step-3 .inc-guide-flow-visual { background: #eaf0ff; }
.theme-ebot .inc-guide-tip-banner { background: #e6f4fd; }
.theme-ebot .inc-guide-panel.panel-trouble {
    background: linear-gradient(180deg, #e9f2ff 0%, #fff 28%);
}
.theme-ebot .inc-guide-mini-primary:hover { background: #a5f0fb; }
.theme-ebot .inc-guide-support-card.ch-admin { background: #eef4ff; }
.theme-ebot .inc-guide-support-card.ch-guide { background: #fff6ec; }
.theme-ebot .inc-guide-support-card.ch-guide .inc-guide-support-ico,
.theme-ebot .inc-guide-support-card.ch-guide .inc-guide-support-cta {
    background: var(--coral);
    color: #fff;
}

/* —— หมวดความรู้ (ใช้ในการ์ดขั้นที่ 1 ของคู่มือ E-Bot) —— */
.inc-guide-cats {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 4px;
    flex: 0 0 auto;
    min-width: 0;
}
.inc-guide-cat {
    display: flex;
    align-items: center;
    gap: 4px;
    min-width: 0;
    padding: 4px 6px;
    background: #fff;
    border: 1.5px solid var(--ink);
    border-radius: 6px;
    font-size: 0.74rem;
    font-weight: 700;
    color: var(--ink);
    line-height: 1.15;
}
.inc-guide-cat:last-child:nth-child(odd) { grid-column: 1 / -1; }
.inc-guide-cat .n {
    width: 15px;
    height: 15px;
    flex: 0 0 15px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: var(--ink);
    color: var(--secondary);
    font-size: 0.62rem;
    font-weight: 800;
    line-height: 1;
}
.inc-guide-cat span {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* —— แถบตัวอย่างประโยคคำถาม —— */
.inc-guide-asks {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    flex: 0 0 auto;
}
.inc-guide-ask {
    display: inline-flex;
    align-items: center;
    gap: 3px;
    padding: 3px 8px;
    background: var(--cream);
    border: 1.5px solid var(--ink);
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    color: var(--ink);
    white-space: nowrap;
}
.inc-guide-ask i {
    font-size: 11px !important;
    line-height: 1 !important;
    margin: 0 !important;
}

@media (max-width: 767px) {
    .inc-guide-cats { grid-template-columns: 1fr; }
    .inc-guide-cat { font-size: 0.9rem; padding: 6px 8px; }
    .inc-guide-cat span { white-space: normal; }
    .inc-guide-ask { font-size: 0.85rem; padding: 5px 10px; }
}

@media (max-width: 960px) {
    .inc-guide-toolbar { width: 100%; max-width: 100%; }
}

/* Smartphone — responsive reflow (ไม่ย่อ A4) */
@media (max-width: 767px) {
    .inc-guide-stage {
        width: 100%;
        max-width: 100%;
        aspect-ratio: unset;
        height: auto;
        overflow: visible;
        margin-bottom: 16px;
    }
    .inc-guide-sheet {
        position: static;
        width: 100%;
        height: auto;
        max-width: 100%;
        transform: none !important;
        overflow: visible;
        font-size: 15px;
        border-radius: 14px;
    }
    .inc-guide-head {
        grid-template-columns: 36px 1fr;
        padding: 10px 12px;
        gap: 10px;
    }
    .inc-guide-emblem {
        width: 34px;
        height: 34px;
    }
    .inc-guide-brand { font-size: 0.85rem; }
    .inc-guide-title { font-size: 1.05rem; }
    .inc-guide-meta { display: none; }
    .inc-guide-body {
        padding: 10px 12px 12px;
        overflow: visible;
        gap: 10px;
    }
    .inc-guide-lead {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
        padding: 8px 10px;
    }
    .inc-guide-lead p { font-size: 0.95rem; }
    .inc-guide-lead-pills { width: 100%; }
    .inc-guide-chip {
        font-size: 0.88rem;
        padding: 6px 11px;
    }
    .inc-guide-main {
        grid-template-columns: 1fr;
        overflow: visible;
        gap: 12px;
    }
    .inc-guide-col-flow,
    .inc-guide-col-side {
        overflow: visible;
        height: auto;
    }
    .inc-guide-flow-label { font-size: 1rem; margin-bottom: 8px; }
    .inc-guide-tip-banner {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
        padding: 8px 10px;
    }
    .inc-guide-tip-banner .tip-txt { font-size: 0.92rem; }
    .inc-guide-tip-links { width: 100%; }
    .inc-guide-tip-link { font-size: 0.85rem; padding: 5px 10px; }
    .inc-guide-flow {
        grid-template-columns: 1fr;
        grid-template-rows: none;
        gap: 0;
        flex: none;
    }
    .inc-guide-flow > .inc-guide-arrow {
        display: flex;
        padding: 6px 0;
    }
    .inc-guide-flow > .inc-guide-arrow i {
        transform: rotate(90deg);
        font-size: 22px !important;
    }
    .inc-guide-flow-card {
        height: auto;
    }
    .inc-guide-flow-card.step-3 {
        grid-column: auto;
    }
    .inc-guide-flow-card.step-3 .inc-guide-flow-body {
        grid-template-columns: 1fr;
        text-align: left;
        justify-items: stretch;
    }
    .inc-guide-flow-card.step-3 .inc-guide-flow-visual {
        grid-row: auto;
        min-height: 88px;
        max-height: none;
        justify-self: stretch;
    }
    .inc-guide-flow-card.step-3 .inc-guide-flow-visual svg {
        max-height: 90px;
        max-width: 180px;
    }
    .inc-guide-flow-card.step-3 .inc-guide-checklist {
        width: 100%;
        justify-self: stretch;
    }
    .inc-guide-flow-card.step-3 .inc-guide-flow-cta {
        grid-column: auto;
        min-width: 0;
        width: 100%;
    }
    .inc-guide-flow-top .ttl { font-size: 0.82rem; }
    .inc-guide-flow-top .ttl strong { font-size: 0.98rem; }
    .inc-guide-flow-num {
        width: 26px;
        height: 26px;
        flex: 0 0 26px;
        font-size: 0.92rem;
    }
    .inc-guide-flow-visual {
        min-height: 72px;
    }
    .inc-guide-checklist li { font-size: 0.95rem; }
    .inc-guide-channel strong { font-size: 0.92rem; }
    .inc-guide-channel .ch-desc,
    .inc-guide-channel span { font-size: 0.88rem; }
    .inc-guide-flow-cta {
        font-size: 0.92rem;
        padding: 9px 12px;
    }
    .inc-guide-split {
        grid-template-columns: 1fr;
        gap: 8px;
        margin-top: 10px;
    }
    .inc-guide-mini { font-size: 0.92rem; padding: 8px 10px; }
    .inc-guide-panel {
        padding: 10px;
    }
    .inc-guide-tile strong { font-size: 0.92rem; }
    .inc-guide-tile p { font-size: 0.82rem; }
    .inc-guide-tile .go { font-size: 0.82rem; }
    .inc-guide-trouble {
        grid-template-columns: 1fr;
        grid-template-rows: none;
    }
    .inc-guide-trouble-card .t-head strong { font-size: 0.92rem; }
    .inc-guide-trouble-card .t-body p { font-size: 0.88rem; }
    .inc-guide-trouble-card .go { font-size: 0.82rem; }
    .inc-guide-support-grid {
        grid-template-columns: 1fr;
        gap: 10px;
    }
    .inc-guide-support-card .txt strong { font-size: 0.92rem; }
    .inc-guide-support-card .txt p { font-size: 0.82rem; }
    .inc-guide-support-cta { font-size: 0.82rem; padding: 6px 12px; }
    .inc-guide-support-note { font-size: 0.82rem; padding: 8px; }
    .inc-guide-foot { font-size: 0.82rem; padding-top: 8px; }
    .inc-guide-panel.panel-trouble {
        overflow: visible;
    }
    .inc-guide-toolbar .hint .tag { display: none; }
}

@media print {
    @page {
        size: A4 landscape;
        margin: 0;
    }
    html, body {
        width: 297mm;
        height: 210mm;
    }
    body.incident-portal,
    body { background: #fff !important; }
    .cyber-grid,
    .infographic-header,
    .inc-guide-toolbar,
    .inc-bottom-nav,
    footer, .footer,
    .container-scroller > footer { display: none !important; }
    .container.content-wrapper,
    .content-wrapper,
    .main-panel,
    .page-body-wrapper {
        max-width: none !important;
        width: 297mm !important;
        padding: 0 !important;
        margin: 0 !important;
        min-height: 0 !important;
    }
    .inc-guide-stage {
        width: 297mm !important;
        height: 210mm !important;
        margin: 0 !important;
        overflow: hidden;
    }
    .inc-guide-sheet {
        position: static !important;
        width: 297mm !important;
        height: 210mm !important;
        max-width: none !important;
        margin: 0 !important;
        transform: none !important;
        box-shadow: none !important;
        border-radius: 0 !important;
        border-width: 0 !important;
        font-size: 10.5pt;
        -webkit-print-color-adjust: exact;
        print-color-adjust: exact;
    }
    .inc-guide-sheet::before { display: none; }
    .inc-guide-main { grid-template-columns: 1.55fr 1fr; }
    .inc-guide-flow { grid-template-columns: 1fr 1fr; }
    .inc-guide-flow-card.step-3 { grid-column: 1 / -1; }
    .inc-guide-support-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .inc-guide-flow-card:hover,
    .inc-guide-tile:hover,
    .inc-guide-support-card:hover { transform: none; }
}